Returns Policy
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We want you to be stoked with your purchase. If, for any reason, you are not satisfied with your product, we offer a straightforward refund policy to ensure your peace of mind.
Eligibility for Refund:
To be eligible for a refund, the product must be unused, in its original condition, and returned within 14 days from the date of purchase. We cannot process refunds for products that show signs of use, damage, or wear.
Initiating a Refund:
To initiate a refund, please contact our customer service team at info@simonjonesdesigns.com with your order number and a brief explanation of the reason for the return. We will guide you through the return process.
Return Shipping:
Customers are responsible for the cost of return shipping. We will facilitate the shipping service to ensure the safe return of the surfboard.
Refund Process:
Once we receive the returned surfboard and verify its condition, we will process the refund to the original payment method within 7 days. Please note that shipping costs are non-refundable.
Damaged or Defective Items:
If your surfboard arrives damaged or defective, please contact us immediately. We will work with you to resolve the issue, whether through a replacement, refund or discount.
Questions and Assistance:
If you have any questions about our refund policy or need assistance with the return process, please reach out to us. We're here to help!